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Patches

Find answers to frequently asked questions about custom patches.
GENERAL QUESTIONS
PRODUCT QUESTIONS

General

[ Differences ]What are the obvious differences between PVC patches and embroidered patches?

They are made of completely different materials: Embroidered patches: Made by sewing high-quality threads onto the fabric backing. They are lightweight, soft, and possess the classic texture of fabric. PVC patches: Made of flexible medical-grade rubber. They are thick, slightly heavy, have a smooth and matte surface, and have a rubber-like texture. The waterproof effect is excellent.

[ MOQ ]For custom patches, do you have a rule regarding the minimum quantity that needs to be purchased?

We do not set a minimum quantity, you can purchase customized patches to suit your needs.
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[ Sample ]Can I place a patch "sample order" first to see the quality and then place a larger order later?

You can purchase samples on this page: https://www.gs-jj.com/stock/sample-patch. You can buy 1 piece for $0.1, and you can buy up to 5 tablets.

[ Backing ]What kind of patch backing is the most suitable for use on a hat?

Using Velcro on the hat and sewing on the backing is the most effective method, as the curved surface will reduce the durability of the heat-pressed adhesive attachment.
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Customer Support

[ Cost of Custom Patches ]How much is the fee for a custom patch?

The pricing of custom patches is determined by multiple factors, such as different embroidery coverage areas, borders, backing, etc. You can obtain a free quote for the patches using our automatic quotation system ( https://www.gs-jj.com/quote/custom-embroidered-patches ) or submit an inquiry to our sales team.

[ Contact Us ]How can I contact your customer support team?

We offer multiple channels to assist you. You can choose the most appropriate method:

Live Chat: Please click the "Chat" icon at the bottom right of the page to start a communication with our automated customer service assistant or a customer service representative.

Email: Please send an email to Info@GS-JJ.com. We will reply to you within 24 hours. 

Service Hotline: Call 1-866-573-4920 (Monday to Friday, 9:00 AM - 6:00 PM Pacific Time).

[ Quality Issues ]When my order arrived, it was damaged/incorrect. How can I solve this problem?

Please provide your order number, package/order photos, and the total number of damaged or defective items. We will conduct the verification as soon as possible. Your sales coordinator will contact you later in the day to inform you of the measures we can take.

Design and Artwork

[ Free Design & Infinite Revisions ]How many times can I revise my draft?

Our professional team offers a free online proofreading service within 12 hours. They will design a free patch design based on your ideas. Our design team will prioritize aligning with your expectations from the very beginning of the concept stage, and strive to achieve the design effect you desire with the least amount of revisions.

[ Design Draft ]Before you start manufacturing my custom patch, will I receive the design draft?

Of course! Production will only commence after your final confirmation, to ensure that the final custom patches meet your expectations. If you don't have any ideas for your design, you can draw inspiration by using our design system: https://www.gs-jj.com/design/patches.

[ Upload Format ]Do you have any specific requirements for the upload format of the design files of the custom patches?

We give priority to accepting vector files, but we also accept AI, PDF, PNG, JPG, and JPEG formats. There are no restrictions on file size. If vector files cannot be provided, please upload PNG files with a minimum resolution of 300 DPI.

[ AI Generator ]What if I want to order a custom patch but don't have inspiration?

Don't worry, you can use our free AI generator. Simply select options or input simple instructions for the elegant design!

Shipping and Delivery

[ Delivery Time ]What is the turnaround time for custom patch orders?

We offer you multiple delivery options to choose from, and different delivery periods correspond to different discounts. For example, the regular delivery time for embroidered patches is 7 days. If it takes 25 days, you will enjoy a 20% discount.

[ Shipping Cost ]What is the shipping cost for your custom patch order?

We ship free everywhere in the US, Canada, Europe, and Australia. For delivery services outside these regions, please contact our team for price inquiries.

[ Logistics ]Can I check the logistics information of the patch order?

Don't worry, our customer service via email after delivery of the goods tracking information sent to you.