All of our products are custom manufactured and crafted by hand. Due to this artisan process, minor variations from the digital art proof are natural.
Minor differences (product appearance variations not exceeding 5%) fall within the normal and acceptable range for custom products. 
If there are any defects or you are not satisfied with the product, please let us know within 7 days after receiving the product.

Important: Color variations in enamel or embroidery products do not qualify for a refund. 
The only exception is if a physical sample was provided for verification, and we failed to reasonably match that sample during the production process.

 To receive full refund, return goods must be unused and intact, the items need to use the original packaging to ship back.

1. During the design stage: If you are not satisfied at any stage PRIOR to production and wish to cancel the order, GSJJ.com will fully refund the amount within 3 to 7 calendar days after receiving your request.

2. Full Production Phase: Your order will immediately enter the full production stage upon approval of the photos or physical samples (if your order includes a sample stage) or your approval of the designer's draft (if your order does not include a sample stage).
At this stage, we have purchased all the materials required and will fully fufill the order. If you decide to cancel the order during this period, we will deduct 60% of the total cost of the order. This cost is what GSJJ.com contributed to the cost of sourcing the raw materials, mold cost, and other production losses.

3. After the order is delivered: Because GSJJ.com products are customized and uniquely made, we can not resell them. Therefore, once a logistics tracking number is generated, we will no longer accept any refund requests.
Undamaged stock products: Undamaged stock items may be returned for a full refund within 30 days of the purchase date, for any reason.

4. After receiving the goods: If you wish to apply for a refund or exchange, the related goods must be returned to our company for professional inspection. Reach out to your contact person to get a prepaid return label.

GSJJ.com prioritizes all orders to ensure they arrive on time. However, GSJJ.com will NOT be liable for any delay caused by:

Customs - All international packages are subject to random customs inspections (including in the United States and other countries) that are completely out of our control. If your product is detained due to customs inspection, we will not be liable for any delay as a result.

Transportation - Once the packages are released to the freight company, we will not be responsible for any delays that occur thereafter.

Please keep in mind, natural weather conditions, wars, changes in international transportation regulations, and other delays caused by the freight company can all cause your order to be delayed in delivery. 
GSJJ.com will not responsible for the delays in the transportation process mentioned above.

Order changes and additions - GSJJ.com is not responsible for production delays resulting from changes made after manufacturing has begun.
These changes include:
• Requesting excess design modifications
• Increasing the order quantity
• Requesting pre-production samples
• Changing the requested delivery date

Once your return is received, inspected, and if approved; we’ll email you to confirm and update you on your refund status.
Your refund will be processed and automatically credited back to your original payment method within a few business days.

Within 30 days from the date of purchase, no matter any reason, undamaged STOCK can return for a full refund.
For more information about our stock products, please click: https://www.gs-jj.com/products/.

If you hold a valid tax exemption certificate, please submit it within the month of payment. Due to monthly tax filing, we cannot accept refund requests after the 8th of the following month. Please arrange your submission accordingly to ensure timely processing.

If you have questions regarding the refund policy, please email us: Info@GS-JJ.com.