At GS-JJ—a fully qualified custom challenge coin manufacturer—the ordering process is incredibly convenient.

A. Using our user-friendly automated quotation system, simply follow the steps and select your preferred design. The process includes: mold making—die casting—stamping—compression molding—sorting—polishing—painting—baking—packaging—shipping.

B. Utilize our brand-new online custom challenge coin design system to create 100% original designs.

We have no minimum order quantity requirement; you can order just one coin. However, the unit price will be lower for bulk orders.
In addition, you can test custom coin designs with small orders, or you can order coin samples from us.
A one-time mold fee is required. We provide 2 years of free mold storage. No additional mold cost for repeat orders.

The typical production cycle for a customized challenge coin is 7-30 days, depending on the design complexity, quantity, and delivery location.

Key Time Elements:
● Design Draft: Initial draft completed within 24 hours, with revisions made within a few hours.
● Production Time: Customized challenge coins typically require 3-30 days.
● Delivery Time: Shipped by air, delivery takes 3 business days. If you do not have an urgent need for the product, you can choose a production cycle of 7, 22, or 30 business days, enjoying shipping discounts of 15%, 25%, and 30%, respectively. Expedited Service: For urgent needs such as events and competitions, we offer 24-hour expedited service with guaranteed quality.

Factors Affecting Production Cycle:
● Product Quantity: The larger the product quantity, the longer the mass production time.
● Design Complexity: The complexity of the design directly affects the production time. Features such as 3D design or rotation will extend the production cycle.
● Production Process: Processes such as cutting and engraving will extend the production time.
●Shipping Address: The shipping address also affects delivery time.

Tips to Speed ​​Up Production:
●Choose a Simple Design: A simple design can shorten drawing and production time. Using a coin template can also save time.
●Provide a Clear Design: A clear design can speed up the design process.
●Inform Us of Delivery Date: Contact customer service to confirm the delivery date and ensure timely receipt of the product.
●Choose an Expedited Option: If delivery is urgent, you can contact customer service to inquire about expedited services or receive expedited product recommendations.

To prevent oxidation and discoloration, store Challenge Coins in a cool, dry place, away from direct sunlight. After each use, wipe with a soft microfiber cloth to remove oil and fingerprints. For more detailed care tips, please read our complete care guide: “Challenge Coin Care: Cleaning & Storage”.

You can pay for your order online by check or credit card. We accept PayPal, Visa, MasterCard, American Express, Discover, checks, or money orders. We will begin production immediately upon receiving your payment.

Payment Methods:
●Prepayment: For our clients, full payment is required before production begins for custom coin orders.
●Installment Payment: Sometimes, we support organizations, governments, and schools, and after rigorous review and acceptance of the required documents, we will approve installment payments.

Custom Coin Refund Policy:
Generally, custom coins are non-refundable once production has begun.

Here is a guide to the process of customizing enamel coins:

Step 1: Confirm Purpose
Before designing a commemorative coin, please be sure to determine its purpose to ensure the design theme matches your expectations.

Step 2: Create the Commemorative Coin Design
● Choose Size and Shape: Determine the size and shape of the commemorative coin based on the complexity of the design.
● Choose Plating/Surface Treatment: Optional plating options include bright silver, bright gold, etc.
● Choose Edge Style: Optional edge styles include standard edge, corded edge, etc.
● AI Design and Templates: GSJJ offers AI design services, and various design templates are available for you to choose from directly on the website.

Step 3: Contact Customer Service
Once you are satisfied with the commemorative coin design, please contact our customer service team. They will convey your ideas to the design team and prepare a design draft for you.

Step 4: Design Draft Confirmation and Production
After the design draft is completed, we need your confirmation of the final design. Once confirmed, we will arrange production as soon as possible.

Step 5: Product Shipping
Once the product is produced, it will be sent to the shipping address you entered.

Allowed file extensions: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, TIF, SVG, WORD, EXCEL, TXT, WEBP. If you would like to send images in other formats, please contact our customer service.

Hard enamel is applied as a powdered polymer and fired in a kiln to set its shape. Soft enamel, similar to car paint, is applied as a liquid and then baked dry.

Hard enamel has a smoother feel, while soft enamel has a deeper, more detailed texture, giving your custom coins a unique tactile experience. Hard and soft enamel coins share many similarities. Their manufacturing process is identical before the color is applied. Both styles are stamped from steel or brass. The stamping process leaves indentations where the color is applied, ensuring the metal lines are raised, thus differentiating the colors and adding detail. While their underlying processes are the same, understanding the differences between hard and soft enamel is crucial for choosing the right look for your project.

- Both styles of coins are handmade and hand-finished. Hard enamel is slightly more expensive than soft enamel.