Find answers to frequently asked questions about custom pins.
GENERAL QUESTIONS
PRODUCT QUESTIONS
General
[ Production ]Where are my custom pins made?
Through the video production on our page, you can see that our custom pins are made in our own manufacturing facilities. With fully integrated production lines and in-house equipment, we ensure consistent quality, fast turnaround times, and reliable large-scale capacity—while maintaining strict quality control at every stage.
[ Process ]How We Make Your Custom Pins?
Responsible for every lapel pin, committed to every client.
- From GSJJ Factory to Your Hands.
Step 1: Make the mold. Your digital design is first transformed into a physical mold – the foundation for every custom pin.
Step 2: Stamp & cut out the design is stamped onto a metal plate, and a separate machine precisely punches out the pin's shape.
Step 3: Electroplate an outer metal layer is added for finish and durability. Note: Hard and soft enamel pins are both electroplated, but at different stages of production.
Step 4: Enamel & bake the pin is brought to life with vibrant enamel, applied either by machine injection or by hand, then baked to set.
[ MOQ ]What is your minimum order quantity for lapel pins?
We have no minimum order quantity; you can order as few as one piece.
However, please keep in mind the cost structure: creating a custom pin requires a fixed mold fee, which remains the same whether you order 1 or 100 lapel pins. Because this one-time setup cost is spread across the total number of items, ordering a larger quantity is much more cost-effective.
[ Package ]How will my custom pins be packaged?
We offer multiple packaging levels to suit your needs:
- Free Standard Packaging: Each pin comes individually wrapped in a free Poly Bag to prevent scratches during transit.
- Premium Gift Options: For a more exquisite presentation, you can upgrade to a Velour Pouch, Plastic Box, or Velour Box—perfect for gifts or retail.
- Custom Branding: We provide Custom Printed Paper Cards to showcase your brand and artwork details.
Click to view the specific packaging options; you can also select your ideal packaging during the inquiry process.
[ Soft VS Hard Enamel Pins ]What’s the difference between soft and hard enamel pins?
Hard enamel goes on as a powdered polymer and is fired in a kiln to set the enamel. Soft enamel is similar to car paint, applies as a liquid, and then is baked to dry.
Hard enamel is smoother to the touch, but soft enamel has deeper traces in detail, providing a tactile feel to your custom lapel pin. Hard and Soft Enamel Pins have many similarities. They’re made the same way before color filling. Both styles are die-struck out of steel or brass. Die striking leaves indentations where the color fills to ensure that metal lines remain raised to separate colors and add detail. While they share a foundation, understanding the differences between hard and soft enamel is key to choosing the right look for your project.
- Both styles of the pin are handmade and hand-finished. Hard enamel is slightly more expensive than soft enamel.
- More information here:
https://www.gs-jj.com/lapel-pins/Custom-Lapel-Pins/hard-enamel-pins
https://www.gs-jj.com/lapel-pins/Custom-Lapel-Pins/soft-enamel-pins
[ Enamel Pins VS Printed Pins ]What are the differences between custom enamel pins and printed pins?
The choice between enamel and printed pins depends on your design, budget, and deadline:
Price & Value: Printed pins are the most budget-friendly option, typically costing 20%-30% less than enamel pins. While enamel pins have a higher perceived value and durability, printed pins are ideal for large-scale giveaways or tight budgets.
Production Time: If you are in a rush, printed pins are the winner with a fast turnaround of 4-6 days. In contrast, custom enamel pins require a complex multi-step process, usually taking at least 6 days to deliver to you.
Design & Color: Custom enamel pins require individual fill colors, while printed pins can be printed as a whole and support gradient colors. It captures every fine detail that enamel filling cannot achieve.
Decision Tip: For branding or collectibles, go with Enamel. For photo-based designs or urgent events, Printed is your best bet.
[ Engraving ]Can you engrave on the backside of custom pins?
Yes, we do. However, we recommend back stamping over laser engraving. You can consult our online customer service to get the best solution.
Pricing & Shipping
[ Shipment ]Are you offer free shipping?
Yes. We ship via UPS, FedEx, and DHL. Shipping is free to most countries, while additional charges may apply for remote or hard-to-reach areas.
[ Delivery Time ]When will my order be ready? What's your standard processing time?
Your delivery timeline depends on the customization level and your deadline:
Stock & rush pins: Only 1 business day for production + 3–5 days shipping.
Full Custom Pins: Starts from 3 business days for production + 3–5 days shipping.
7 business days + 3 days shipping → 10% off
18 business days + 3–5 days shipping → 20% off
30 business days (by sea) → 30% off
Note: Use the delivery date selection step in the quote section to pick your arrival date and see your savings. Click here to get an instant quote.
[ Rush Service ]Do you offer rush production?
Yes. The turnaround time selection step in the quote section allows you to choose your desired delivery time when you request a quote. The system will highlight available expedited options, as fast as 3 business days for production + 3–5 days shipping.
Click here to start your quote and select your delivery date. Our team will double-check your schedule once the request is submitted.
[ Freight or Customs Charges ]Do you charge freight? Or customs charges?
We do not charge any additional customs duties! You can shop worry-free. Free shipping is available in the United States, Canada, and Australia. For specific regions, please consult customer service for feedback.
[ Payment by Instalments ]Can I pay in installments (deposit+final payment)?
Yes, we offer flexible payment options to suit your budget:
Traditional Installments: You can pay a deposit to start production and the final balance before shipment. Popular ratios include 50/50 or 30/70.
Credit Installments: For smaller orders or instant checkout, we support Klarna and Afterpay.
Other Methods: We also support Credit Cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay.
Pro Tip: Select your preferred method at the checkout page to see available installment plans for your region.
[ Bulk Discount ]Do I get a bulk discount or long-term partner benefits?
Yes, both. Whether you're placing a one-time bulk order or entering a long-term partnership with us, we offer discounted pricing based on volume.
Please contact us: Info@GS-JJ.com. Our team will get back to you with a custom proposal within 24 hours.
About Design
[ Design Fee ]Can you make custom pins if I only have an idea but no artwork? Do you charge extra for a design fee?
We offer free design services and 2D renderings. Our professional designers can create artwork according to your idea, starting with your complete design / a rough draft / a reference photo, or just a good description of how you would like your lapel pins to look. We won’t start the production until you are satisfied. Once your art is perfect and approved by you, we shall manufacture your pins.
[ Confirm Artwork ]How do I confirm artwork approval?
Reply directly to the proof email or notify your sales coordinator. Production begins only after your approval.
[ Multiple Designs ]Can I create multiple designs for the same order?
Yes, you can. Simply upload multiple design files at once using our online uploader during the quoting process, then write a clear note. Our team will review your notes and contact you directly to confirm all details before production.
[ Color Restrictions ]Do the custom enamel pins have color restrictions?
No, we offer unlimited colors for free. Whether your design has 2 colors or 10, there is no extra charge.
Pantone Matching: We use the Pantone Matching System to ensure 100% color accuracy. You can provide your specific Pantone codes, or our designers can match them for you for free.
[ Copyright Policy ]What is your copyright policy on protecting your client's artworks and designs?
Your artworks belong to you, and we would only use them for your orders. Your designs and molds won't be available or sold to other clients in the future. No one can order your designs or incorporate your elements into their designs.
If you request, we will not even use your products in our marketing material. Your molds will be available for your use for up to 2 years.
[ Upgrade Options ]What upgraded options for pins do you offer? How does the pricing vary for these special effects?
We offer screen printing, glow-in-the-dark, glitter, translucent enamel, and other upgrade options. Get your free quote and personalized options for your custom pins. The price has to do with the number of special effects and your design. Please contact us by email for a specific quote.
[ Artwork Type ]What file formats do you support?
We accept: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, TIF, SVG, WORD, EXCEL, TXT, WEBP.
If you're unsure or need assistance, click here to email us or start a live chat with our design team for immediate support.
Support & Service
[ Attachments ]Do you offer free attachments for lapel pins?
Yes! Each pin comes with one free attachment of your choice — either a Rubber Clutch or a Military Clutch.
We recommend the appropriate number of backings based on your pin’s size to ensure it stays secure.
Premium Options: Beyond the free options, we offer a wide range of functional and decorative accessories (Magnetic backs, Deluxe clutches, etc.) for different occasions.
Click here to explore all attachment options.
[ Sample ]Is it possible to send me a sample?
Yes, we can provide samples. You may choose either random samples or samples made with specific production processes.
Just click https://www.gs-jj.com/stock/sample-pin to see more details!
[ Cancel Order ]Can I cancel my order if I don’t like the design proof?
Yes. We offer unlimited free revisions until you are 100% happy with the proof. If we cannot meet your expectations during the design stage, you can cancel your order for a full refund before production begins.
At any point that you feel your SC is not understanding your request through emails, please feel free to reach out to our customer service team at 1 866 573 4920, and any one of us here can go over the art proof together with you or provide feedback.
[ Process ]How to make custom lapel pins?
As a top custom pin maker, we are good at designing any logo or emblem and making it into custom lapel pins that are printed, stamped, or die-cast.
After your art design is done, we begin to produce your custom pins. The step is described like below:
Mold Making---Die Casting---Stamping---Die Struck---Split from Outlet---Polishing---Painting---Baking---Packing---Delivering.
For more detail please click:
https://www.gs-jj.com/info/lapel-pins
1 Helpful
[ Terms and Conditions ]How do I solve quality problems with the product I received?
If there are quality issues with the product, we can return it without worry. You can also choose to have us redo it or offer a greater discount. Please go to our Terms and Conditions for more details.
[ Mold Expiration Date ]How long can I keep the mold after I pay for it?
We will reserve the mold for you for two years, so you do not need to pay the mold fee again when you place another order during this period.
[ Design & Customization Support ]Can you help me choose the best specs for my budget?
Absolutely! Simply share your budget and intended use case with us. Our professional sales team will recommend the best combination of size, material, and finish to create the maximum value within your budget.
GS-JJ: A World-Class Fast Custom Promotional Gifts Manufacturer with 20+ Years of Expertise.
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