Question 1

How do I place an order?

Accepted Answer

You can place an order through our website, using the“Product” or “get started” option. Select your preferred customization, turnaround time, and upload your artwork. Or, you can send an email to info@gs-jj.com with your artwork and specs, and we will send back a proof and quote in the evening.

Question 2

What is your MOQ (minimum order quantity)?

Accepted Answer

We have no MOQ! There are certain restrictions on the website quote, so if your order is less than a certain amount, please email us!

Question 3

Do you have any stock items?

Accepted Answer

Of course, in order to meet the diversified needs of customers, GS-JJ also offers some stock products for you to buy. Nowadays, you can choose stock lapel pins, stock challenge coins and stock keychains. In the future, Our design team will create more categories of stock products. Stay tuned to be expected!

Question 4

My order came damaged/incorrect, how can I get this fixed?

Accepted Answer

Please send us your order number, and a photo of your packaging/order and a total count of the damaged or flawed items. We will take a look at it and your sales coordinator will follow up with you later in the day to let you know what we can do.

Question 5

What is the difference between hard and soft enamel?

Accepted Answer

Soft enamel is the more economical option, the surface of the pin or coin is textured, with the metal linework being raised, and the paint settling into the recesses. Soft enamel is good for more detailed or artistic designs. Hard enamel is slightly more expensive, the surface of the pin or coin will be smooth, the metal linework and paint are level with each other. Hard enamel is good for company logos or simple artwork.

Question 6

What file format do I need to upload for my design?

Accepted Answer

We prefer vectorized files, but we accept ai, pdf, png, jpg, jpeg. There are no restrictions regarding dimensions. A PNG file of resolution 300dpi can also work if you don’t have a vector file.

Question 7

Can you create the proof for me? Is there an additional cost to this? Also is there a template of the proof that I can use to make sure my design has all the information the manufacturer needs?

Accepted Answer

Yes, we can provide proof for free, We provide free digital proofs. You can make as many changes and edits as you like to the proofs that get sent to you. All you need to do is reply back to your sales coordinator and provide them with your instructions. We do not have a generic template, so if you have any questions or concerns, please let you sales coordinator know!

Question 8

Are the designs on your site copyrighted?

Accepted Answer

Question 9

How much is shipping? Can you ship anywhere?

Accepted Answer

Shipping is free to the US, Canada, and Europe. Any shipment outside of these places needs to be quoted. We can ship anywhere that FedEx delivers to.

Question 10

What is the price of your customized products?

Accepted Answer

We can't necessarily provide general pricing as our pricing is custom to each order. Mold fees differ depending on each custom design. We have an automated quotation feature on our site that you can use to get an idea of what pricing will look like based on your selections by visiting our site corresponding category and clicking the orange“free quote / quick order” button. The quotation feature does not have additional offerings like chains and gemstones. So to provide you with accurate pricing you can submit an inquiry through our site using the quotation feature or send us an email with all the information and we can submit it for you. We provide free design assistance and free shipping within the US, CA, and EU.

Question 11

Do you offer a guarantee?

Accepted Answer

Prior to production of your order, you may cancel anytime and are entitled to our money back* guarantee! Once your order is in production, has shipped , we will not be able to cancel it and no refund will be given simply. However, If the product has a defect when customer receives it, we will either re - make your order FREE OF CHARGE or offer our customer and order discount based on a case -by - case basis(depending on the severity of the product defect and the number of defective products involved). Please note * defective product is extremely rare at www.GS - JJ.com, but we stand by products and guarantee them to be the finest quality and superior craftsmanship!If you want to know the detailed terms, please click Privacy Policy and Terms and Conditions. *Money back guarantee: If you pay by check or money order, there is no cancellation fee.CREDIT CARD USERS, when cancelling your order there is a 5 % cancellation fee if we have already charged your card.

Question 12

Can your company provide professional Pantone color cards for selection?

Accepted Answer

Usually we recommend customers to enter Pantone's official website to select Pantone color number, or you can directly enter: https://www.pantone.com/color-finder to select, we provide product production according to the color number you choose.

Question 13

Do customized products include accessories, and are accessories free?

Accepted Answer

When the product is complete with accessories, such custom products are usually included free of charge. In terms of lapel pins, GS-JJ provides 11 choices. 1 military clutch and 1 rubber clutch are free. 1 or 2 Magnet backings, 1 or 2 deluxe backings, 1 cufflink and 1 safety pin are an extra charge. To view detailed packaging options of related products, you can enter our options, including lapel pins, patches, coins, medals, belt buckles, lanyards, wristbands and so on.

Question 14

What packaging do your company's customized products have?

Accepted Answer

Different products usually have different packaging options: our metal products usually have 4 types of packaging for pins: polybag, plastic boxes, velvet bags, velvet box options; for other materials, we usually provide polybag, which is free. Others will be an extra charge. For detailed accessories of related products, you can enter our options.

Question 15

Is it possible to engrave our own logo on the product?

Accepted Answer

Of course, our metal and PVC materials products can provide customers with additional logo engraving services.

Question 16

Can I get my products faster than typical turnaround time?

Accepted Answer

We provide expedited services, if customers want to speed up the production of orders, only need to pay expedited fees to get products faster.

Question 17

How close will my final product look compared to the proof I’ve received?

Accepted Answer

Unless otherwise agreed upon, all colors will be matched “as closely as possible” to your original artwork. Most of our products are hand-made / hand colored and differences in dye and color lots can be expected from time to time. FOR AN EXACT COLOR MATCH, we use Pantone® matching systems formula guide for coated colors. For an additional charge of $15.00 per color, we will match pantone colors exactly to the colors in the Pantone® formula guide available from Pantone matching system. Please note that due to differences in monitor calibration the colors displayed on your monitor may differ from the colors in the Pantone guide.We match colors based on the printed guide. If color match is not selected at checkout, then refunds for color matching will not be issued. LARGE AREAS OF HARD ENAMEL may not fill perfectly to the top. Please understand that our products are hand-made, and hand finished. EACH PIN is an individual work of art, uneven enamel fill, small scratches and dust ARE NORMAL IN PIN MANUFACTURE, and will not be credited.

Question 18

I have no artwork, can you help?

Accepted Answer

Yes, absolutely! We offer FREE art and design services with every order!

Question 19

After I place my order, when will I receive my products?

Accepted Answer

Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

Question 20

What if I need to make changes or cancel my order after it's in production?

Accepted Answer

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If changes are necessary once production begins, it will be considered a new order.

Question 21

How should I supply my own artwork to you?

Accepted Answer

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of PMS Matching System colors in your art in order to reproduce the colors you require. For our Digital Pins, artwork should be at least 300 dpi or higher.

Question 22

Will I receive an art proof before you produce my pins?

Accepted Answer

Yes, we will send you a proof after receipt of your order and will not produce your pins until we get your final approval of the artwork.

Question 23

What are your payment terms?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover, check or money order.

Question 24

What materials are used for your medals?

Accepted Answer

Our medals are primarily crafted from either steel or zinc. Steel offers superior durability, though it allows for less intricate detailing. Zinc, on the other hand, is lightweight, non-magnetic, and capable of showcasing more complex designs.

Question 25

How thick are custom medals usually?

Accepted Answer

Generally, enamel medals work best with a thickness between 3–5 mm, while UV printed medals are usually 2–3 mm thick. There is no extra fee for the regular thickness. If you'd like a thicker medal, it’s available for a small extra fee, depending on your design needs.

Question 26

Can I create a medal in any shape I want?

Accepted Answer

Yes, you have full flexibility in choosing the shape of your medal. While round and shield-shaped medals are the most popular, you’re welcome to explore any custom shape. Looking for ideas? Our design guide is a perfect place to start.

Question 27

Do you make medals in small or extra-large sizes?

Accepted Answer

Absolutely. We accommodate medals of all sizes. Our system supports sizes ranging from 1.5 to 4 inches, and if you need a different size, we can customize that for you as well.

Question 28

Can I add my own photo or image to the medal design?

Accepted Answer

Definitely! We offer UV printed and gloss dome insert medals that can incorporate your chosen images. To ensure the best outcome, upload high-res images at 350 DPI or higher. Accepted formats include .jpg, .pdf, .tiff, .png, .psd, and .bmp.

Question 29

Is a neck ribbon included with the medal?

Accepted Answer

Yes! Every medal comes with a free standard neck ribbon. You can also upgrade to a custom-printed medal ribbon to feature your event name or logo for a small fee.

Question 30

Can I design different numbers or names on each medal?

Accepted Answer

Certainly. We know that the medal is personalized for your participants. So we offer an exclusive service. GSJJ often uses laser engraving to realize it. Meanwhile, an extra fee will be charged. But if you want to your names or numbers with the metal line, they need extra molds. And you need to make separate order ( we call it "AB ORDERS"), and these orders will be produced and shipped at the same time.

Question 31

How can I make my medals unique?

Accepted Answer

GS-JJ suggests you try bottle opener medals because it is practical. Some special crafts like 3D or cut out is a nice way. Some glitter powder or rhinestone will make your medals shiny! More info at best 12 personalized medals for your race.

Question 32

How can I get a custom medal?

Accepted Answer

The first one is to click our easy-operational Automated Quotation System. The system has a clear choice to help you make a decision. Just 1 minute to make your own medal online. The second one is to contact our customer service. Tell us your requirements and we will help you finish it together. The last one is our newly-developed medal design online system - an interesting paradise for you with much time, imagination and creativity. There are massive templates and elements for you to start your own medal.

Question 33

How will you ship my order?

Accepted Answer

All orders are shipped via FedEx free of charge to the continental USA or Canada. For shipments outside of the USA or Canada, please contact us for shipping rates.

Question 34

Can I track the order logistics information?

Accepted Answer

Of course, our customer service will send the tracking information of the goods to you by mail after shippment.

Question 35

How long can I get my products?

Accepted Answer

The Delivery time depends on your product, It may be two weeks. Generally speaking, coins will be complicated compared to other products. It may be a week or two weeks. Let's take lapel pins for example: ● Creating Mold: 2-3 Days ● Die Stuck, Cut, Weld Back Nails, Die Cast Zinc Alloy: 5-6 Days ● Polishing: 1 Day ● Plating: 1-3 Days ● Coloring(Simple or Complex): 3-7 Days ● Quality Package: 2-3 Days ● Carding: 2 Days If your design is more complicated and there are more additional attachments, extra time will be taken. You can contact us to know the specific delivery time for your products.

How Can We Help You?

POPULAR QUESTIONS

How can I start placing my order?

How long is the delivery time after placing an order?

Can your website provide some existing design templates or AI design assistance?

Is there a minimum purchase quantity I need to meet?

What file format do I need to upload for my artwork?

If I want to place another order and change the quantity, what should I do?

If I don't like the design, can I revise it?

Can I get my products faster than typical turnaround time?

Can you create the proof for me?

Do your products come with free packaging?

Can I track my order?

What should I do if my quotation email never arrives?

What is the difference between hard and soft enamel?

What are your production processes and timelines?

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