With the selected collection of well-designed templates, elements, and fonts, the Online Design System makes it easy to create your one-in-a-kind custom pins, coins, patches and more... Explore Now!

Fantastic Elements

Fantastic Elements

Your Names & Numbers

Your Names & Numbers

Upload Your Design or Photo

Upload Your Design or Photo

Various Cool Fonts

Various Cool Fonts

Design Your Own
GS-JJ-Team
ABOUT US

Meet our enthusiastic team, find out why GS-JJ is a great place to work or contact us if you think we are a trustworthy partner.

NO EXPENSIVE PRICE

NO INFERIOR PRODUCTS

NO SLOW SHIPPING

Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)

Finding answers to your questions about customization and resolving your concerns promptly.

We also offer you the fastest route to get a thorough understanding of the customization sizes, options, PMS colors, and embroidery thread colors...

Privacy Policy
Privacy Policy
Terms and Conditions
Terms and Conditions
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FAQ & Help

Frequently Asked Questions

General

|I've never odered pins or other custom products before. How do I start?

It's easy. Find and click the category you want to customize in the “Product" drop-down box at the navigation bar. There are detailed guidance, order process, and order systems in the page.

Whether you would like to quickly select styles, crafts, accessories and get the quotation (
Automatic Quotation System) or design your custom products online (Online Design System - also has the functions of quotation & order), the two easy-to-use systems can help you quickly start your customization.

If you're not used to these, then all you have to do is email us at info@gs-jj.com to request for a free quote with your artwork, and let us know how many products you would like to order.

|What is your minimum order requirement?

We don’t have minimum order quantities that you can order from one piece. Order amount less than minimum is available on a case-by-case basis, please contact us for more details.

|Can I buy your products on the website?

Of course, in order to meet the diversified needs of customers, GS-JJ also offers some stock products for you to buy. Nowadays, you can choose stock lapel pins, stock challenge coins and stock keychains. In the future, Our design team will create more categories of stock products. Stay tuned to be expected!

|Do you offer a guarantee?

Prior to production of your order, you may cancel anytime and are entitled to our money back* guarantee! Once your order is in production, has shipped , we will not be able to cancel it and no refund will be given simply.

However, If the product has a defect when customer receives it, we will either re-make your order FREE OF CHARGE or offer our customer and order discount based on a case-by-case basis (depending on the severity of the product defect and the number of defective products involved).

Please note* defective product is extremely rare at www.GS-JJ.com, but we stand by products and guarantee them to be the finest quality and superior craftsmanship! If you want to know the detailed terms, please click
Privacy Policy and Terms and Conditions.

*Money back guarantee: If you pay by check or money order, there is no cancellation fee. CREDIT CARD USERS, when cancelling your order there is a 5% cancellation fee if we have already charged your card.

Products

|Can your company provide professional Pantone color cards for selection?

Usually we recommend customers to enter Pantone's official website to select Pantone color number, or you can directly enter: https://www.pantone.com/color-finder to select, we provide product production according to the color number you choose.

|Do customized products include accessories, and are accessories free?

When the product is complete with accessories, such custom products are usually included free of charge.

In terms of lapel pins, GS-JJ provides 11 choices. 1 military clutch and 1 rubber clutch are free. 1 or 2 Magnet backings, 1 or 2 deluxe backings, 1 cufflink and 1 safety pin are an extra charge.

To view detailed packaging options of related products, you can enter our
options, including lapel pins, patches, coins, medals, belt buckles, lanyards, wristbands and so on.

|What packaging do your company's customized products have?

Different products usually have different packaging options: our metal products usually have 4 types of packaging for pins: polybag, plastic boxes, velvet bags, velvet box options; for other materials, we usually provide polybag, which is free. Others will be an extra charge. For detailed accessories of related products, you can enter our options.

|Is it possible to engrave our own logo on the product?

Of course, our metal and PVC materials products can provide customers with additional logo engraving services.

|Can I get my products faster than typical turnaround time?

We provide expedited services, if customers want to speed up the production of orders, only need to pay expedited fees to get products faster.

|How close will my final product look compared to the proof I’ve received?

Unless otherwise agreed upon, all colors will be matched “as closely as possible” to your original artwork. Most of our products are hand-made / hand colored and differences in dye and color lots can be expected from time to time.

FOR AN EXACT COLOR MATCH, we use Pantone® matching systems formula guide for coated colors. For an additional charge of $15.00 per color, we will match pantone colors exactly to the colors in the Pantone® formula guide available from Pantone matching system.

Please note that due to differences in monitor calibration the colors displayed on your monitor may differ from the colors in the Pantone guide. We match colors based on the printed guide.

If color match is not selected at checkout, then refunds for color matching will not be issued.

LARGE AREAS OF HARD ENAMEL may not fill perfectly to the top. Please understand that our products are hand-made, and hand finished. EACH PIN is an individual work of art, uneven enamel fill, small scratches and dust ARE NORMAL IN PIN MANUFACTURE, and will not be credited.

Design

|I have no artwork, can you help?

Yes, absolutely! We offer FREE art and design services with every order!

|After I place my order, when will I receive my products?

Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

|What if I need to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If changes are necessary once production begins, it will be considered a new order.

|How should I supply my own artwork to you?

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of PMS Matching System colors in your art in order to reproduce the colors you require. For our Digital Pins, artwork should be at least 300 dpi or higher.

|Will I receive an art proof before you produce my pins?

Yes, we will send you a proof after receipt of your order and will not produce your pins until we get your final approval of the artwork.

Payment

|What are your payment terms?

We accept Visa, MasterCard, American Express, Discover, check or money order.

Shipping

|How will you ship my order?

All orders are shipped via FedEx free of charge to the continental USA or Canada. For shipments outside of the USA or Canada, please contact us for shipping rates.

|Can I track the order logistics information?

Of course, our customer service will send the tracking information of the goods to you by mail after shippment.

|How long can I get my products?

The Delivery time depends on your product, It may be two weeks. Generally speaking, coins will be complicated compared to other products. It may be a week or two weeks.

Let's take lapel pins for example:

● Creating Mold: 2-3 Days

● Die Stuck, Cut, Weld Back Nails, Die Cast Zinc Alloy: 5-6 Days

● Polishing: 1 Day

● Plating: 1-3 Days

● Coloring(Simple or Complex): 3-7 Days

● Quality Package: 2-3 Days

● Carding: 2 Days

If your design is more complicated and there are more additional attachments, extra time will be taken. You can contact us to know the specific delivery time for your products.

Start Creating Your Products