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Challenge Coins

Challenge Coins

Find answers to frequently asked questions about custom challenge coins.
GENERAL QUESTIONS
PRODUCT QUESTIONS

General

[ Get Started ]Where can I get a coin made?

You can order custom challenge coins from GS-JJ, a professional manufacturer that provides free design, fast production, and easy ordering process. A. Using our easy-operational Automated Quotation System, you only need to follow each step and select your favorite choice. Mold Making---Die Casting---Stamping---Die Struck---Split from Outlet---Polishing---Painting ---Baking---Packing---Delivering. B. Using our new custom challenge coins online design system, 100% original artwork for yourself.
2 Helpful

[ Minimum Order Quantity ]What is your minimum order quantity?

We have no minimum quantity requirement, allowing you to order as few as one piece. But the unit price will be lower for bulk orders. Moreover, you can test the custom coin design with a small batch order, or you can order our sample coins.

[ Production ]Where are my custom coins made?

Our custom coins are produced in our own manufacturing facilities with fully integrated production capabilities. With dedicated production lines and in-house equipment, we ensure consistent quality, fast turnaround times, and reliable large-scale production capacity. This structure enables us to handle a wide range of custom coin designs and production requirements while maintaining strict quality control at every stage of the process.

[ Guarantee ]What guarantee do you offer on your product?

Before the production of your order, you can cancel it at any time and are entitled to a refund. However, once your product has been produced or shipped, the order can no longer be canceled. If you get a defective product, we will either remake your order free of charge or give a discount. But this is rare!
1 Helpful

[ Turnaround Time ]How long does it take to customize a coin?

The typical turnaround time for custom challenge coins is 7-30 days, depending on design complexity, order quantity, and delivery location. Main Time Elements: ● Design proof: Complete the first draft within 12 hours and adjust the proof within several hours. ● Production time: Standard custom challenge coin production typically takes 3-30 days, depending on the design and production process. ● Shipping time: Orders are shipped by air. Standard delivery usually takes about 3-5 working days after shipment. ● Production options: For non-urgent orders, you can choose 7, 22, or 30 working day production options and receive 15%, 25%, or 30% shipping discounts. For urgent needs such as events and competitions, we offer 24-hour printed challenge coins. They require no custom molds, making them the ideal choice for time-sensitive events and promotional campaigns. Factors That Affect Turnaround Time: ●Product quantity: The larger the number of products, the more time is required for mass production. ●Design complexity: The complexity of the design directly impacts production time. Features like 3D design or a spinner will lengthen the production cycle. ●Production process: Processes such as cutting and engraving will extend the production time. ●Delivery address: The delivery address will also affect the turnaround time. Tips for Faster Production: ● Choose a simple design: Simpler designs reduce artwork and production time. Using ready-made coin templates can also speed up the process. ● Provide clear artwork: High-quality and clear design files help speed up proof creation. ● Advise the delivery date: Contact customer service to confirm the delivery date and ensure timely receipt of the product. ● Choose an urgent option: If the delivery time is urgent, you can contact customer service to inquire about expedited service or recommend rush products.

[ Coin Uses ]Besides traditional recognition and military use, what else can challenge coins be used for?

Challenge coins are custom metal coins originally used in military settings to represent identity and belonging. Today, they're used in creative and practical ways—such as poker chip challenge coins for friendly games, or golf ball marker coins that add a personal touch on the course. Many people also buy challenge coins as corporate gifts, collector's pieces, or special keepsakes for weddings, anniversaries, and events. This makes them more than collectibles — they're symbols of connection and shared experiences.

[ Challenge Coin Care ]How to care for your challenge coins?

To prevent tarnishing, store your challenge coins in a dry, cool place and avoid direct sunlight. Wipe them with a soft microfiber cloth after handling to remove oils and fingerprints. For detailed maintenance tips, read our full care guide: “Challenge Coin Care: Cleaning & Storage”

[ Reorders ]Can I reorder or modify an existing coin design?

Yes. You can resend previous order details or images, and we can update or reproduce the design with adjustments.

[ Order Process ]How do I get a quote for custom challenge coins and what do I need to get started?

You can get a quote for custom challenge coins through GS-JJ's online quotation system or by contacting customer service for full support. Simply choose one of the two options that works best for you. 1. Online Quote (Fast & Self-Service) Simply click the Quote button on our website and follow the step-by-step process. You can select your specifications, such as size, quantity, plating, and options, then directly submit your inquiry or place an order. After receiving your request, our design team will carefully review it and deliver a free artwork proof within 12 hours. 2. Contact Us Directly (Full Support) You can also reach out to our team anytime via email or 24/7 online customer service. After receiving your request, we will review your requirements, create a free digital artwork proof, and send you a detailed quote.

About Cost

[ Pricing ]How much do custom challenge coins cost?

Challenge coin prices can vary depending on the quantity, size, crafts, material, featured options, etc. Bulk orders will be subject to more discounts, with bulk pricing available. Price Ranges: Prices range from $4.23 to $5.36 for 100 pieces of custom challenge coins ranging from 1.5 inches to 2 inches. Factors affecting challenge coin prices: ●Design: Complex designs or different styles will lead to higher prices. ●Size: There is a price increase for larger sizes due to the larger molds required. ●Edge: Different edge options have different fees. ●Materials and Plating: Coins are made of metals, including zinc alloy, iron, or brass. ●Plating: Shiny plating, antique plating, two-tone plating, and rainbow plating have different prices. ●Packing Options: Special packaging options require additional charges, such as coin capsule, velour box, etc. ●Additional features: 3D, engraving, glitter, sequential numbering, epoxy dome, and other options will increase the cost of the coin. ●Delivery Time: Different shipping times will influence pricing. If you need your order rushed, the cost will be higher. Why choose GSJJ: ●Order Quantity: custom challenge coins with no minimum order quantity required at GSJJ. ●No Hidden Fees: Fully transparent pricing. ●Free Design: Free design assistance and digital proofs are provided. ●Shipping Cost: GSJJ provides logistics and distribution services to more than 40 countries and regions, including the United States with exceptional customer service!

[ Mold Fee ]Do I need to pay a mold fee, and how long is the mold stored?

When you customize your coins for the first time, a mold fee is required. We will keep your mold in our mold storage and store it for up to two years for future repeat orders.
1 Helpful

[ Payment ]How do I pay for custom coins?

You can pay for your order online by check or credit card. We accept PayPal, Visa, MasterCard, American Express, Discover, Check, or Money Orders. We will commence production immediately upon receipt of your payment. Payment terms: ●Advance payment: For our customers, custom coin orders require full payment to be received before production. ●Pay later/payment by installments: Sometimes, we are able to support some organizations, governments, and schools, and will approve them to pay later or pay by installments after we strictly review and accept the required documents. Refund policy for custom coins: In general, a custom coin order won't be refunded once production has already started.

[ Shipping ]How much is shipping?

We use air freight for all orders, with standard transit taking 3–5 business days. Free shipping is available for most delivery addresses. However, additional shipping fees may apply for APO/FPO/DPO military addresses and certain remote areas in the United States. For APO/FPO/DPO addresses, FedEx cannot deliver directly. In this case, we first ship the package to our California office, and then forward it to the APO/FPO/DPO address through USPS. Because this is a transshipment process rather than direct delivery, additional shipping fees and extra transit time will apply. For some remote U.S. locations, carriers may also charge extra remote area delivery fees. Even with the additional forwarding process, we will still provide the most cost-effective shipping option available.

[ Bulk Discount ]Do you offer discounts for custom coins and large orders?

Yes, GS-JJ offers discounts for custom coins, and pricing improves with larger order quantities. Corporate or long-term projects can also get customized quotations.

[ Military Discount ]Do you offer military discounts?

We offer new military personnel a 15% discount on their first order, subject to verification of military identification.

About Design

[ Coin Design ]How to design custom coins?

Designing custom coins involves choosing the size, shape, plating, and edge style, followed by design confirmation and production. The following is a distribution guide that can help you customize coins: Step 1: Confirm the purpose Before designing a coin, it is necessary to determine its purpose to make sure your design theme is as desired. Step 2: Create the coin design ● Select size and shape: Determine the size and shape of the coin based on the complexity of the design. ● Select Plating / Finish: Options include Shiny Silver, Shiny Gold, etc. ● Consider edge styles: Options include Standard Edge, Rope Edge, etc. ● AI Design and Templates: GSJJ offers AI design services, and there are design templates available for direct selection on the website. Step 3: Contact customer service When you are satisfied with the coin design, please contact our customer service team. They will convey your ideas to the design team and prepare design drafts for you. Step 4: Approval of design and production After the design draft is completed, your approval for the final design is required. After confirmation of no errors, production will be arranged as soon as possible. Step 5: Product transportation After the product is finished with production, it will be sent to the delivery address you inputted.

[ Colors ]How many colors can I use in custom coins?

At GS-JJ, there is no fixed color limit for custom coins. The number of colors depends on your design and the selected coloring method. For very detailed or complex artwork—such as gradients or photo-style elements—we may suggest UV printing instead of enamel for the best result. For specific recommendations and pricing, please contact our sales team.

[ Free Design Service ]Do you offer free design service if I only have a rough idea or unfinished design?

Yes, GS-JJ provides free design service even if you only have a rough idea or unfinished design. Our team can help refine it and turn it into a production-ready design with a digital proof.

[ Size & Thickness ]Do challenge coins have regular thicknesses and sizes?

Challenge coin size and thickness vary depending on your needs. Most customers choose 1.75" or 2" sizes. The standard thickness of our custom coins is 3.0mm without the additional fee. And if you need heavy coins, such as those with a thickness of 3.5mm, an additional 13% will be added to the unit price; a 4.0 mm thick option is also available, with a unit price increase of 26%. Meanwhile, different coin sizes can be welcomed. Want detailed information on challenge coin sizes? Read our Challenge Coin Size Guide

[ Custom Shapes ]Can you customize coins in different shapes?

Yes, we can customize coins in any shape based on your needs. Shape Types: ● Standard shapes: such as round, square, triangular, etc. ● Unique shapes: such as cars, houses, stars, shields, badges, die-cut, etc. ● Cut-out shapes: any custom cut shapes that are related to your design. Things to Note: ● Pricing: Any shape of challenge coins is priced based on size and production complexity, with consistent high-quality standards across all products. ● Impact on size: Custom shapes will affect size. Custom-shaped coins will appear larger or smaller than round coins due to the different ways the edges are perceived. Square or triangular coins will appear smaller than round coins of the same size. ● Edges: Some special edges will be affected due to the irregular shapes.

[ Limited Edition ]Can I order custom coins with sequential numbering?

Yes, you can order numbered challenge coins with sequential numbers to add a unique identity to your custom coins. Benefits of sequential numbering: ● Identification and differentiation: Adding sequential numbers can help identify and differentiate custom coins. ● Collection value: Adding sequential numbers to the coin adds uniqueness and makes it more collectible. ● Personalization options: You can set up personalized numbers in the quotation system. ● Memorial gifts: Provide sequentially numbered coins as gifts at events and competitions to make the gift even more unique and memorable. Position: ● On the coin surface: Integrate sequential numbering into the coin design as a distinctive feature. ● Around the edge of the coin: The coin's design remains the focal point, with the serial number discreetly placed on the edge, serving as a subtle design element. Format: ● Numbering format: The numbers typically follow formats like 001~xxx or 1/100~xxx. You can preview your design proof to confirm that the sequence numbering meets your expectations. Sequential Numbering Price: The price of sequential numbers ranges from $0.18 to $0.39 per piece.

[ Artwork Formats ]What type of artwork do you accept?

Accepted file formats: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, TIF, SVG, WORD, EXCEL, TXT, WEBP. If you want to send your picture in other formats, please contact us.

[ Multiple Artworks ]Can I add multiple design artworks to the same quote?

You can submit multiple design artworks in the same quote. However, please note that different designs may have different mold fees and minimum order quantities.

[ Design Templates ]Do you offer challenge coin design templates that I can print out?

Yes. We provide free printable challenge coin design templates where you can lay out your coin details and select custom options. It helps you design faster and more clearly. Explore our Challenge Coin Design Templates to get started.

[ Picture ]If I have a favorite picture. Can you use it in my coin design?

Of course, you can. Our UV printed coins can be used for photo-based or detailed image designs. However, a high-resolution image is required to ensure clear print quality and avoid blurry results. Our design team will help you complete your custom coin design.

[ Eco-Friendly Plating ]Do you offer eco-friendly plating for custom coins?

Yes. We offer eco-friendly plating as an optional finish for custom coins. Eco-friendly plating refers to a plating process that uses environmentally safer materials and compliant production methods compared to standard plating processes. This finish is designed to maintain similar durability, color brightness, and metal surface appearance as conventional plating, while reducing environmental impact.

[ Coin Edges ]Can you create different edges for custom challenge coins?

Of course. Different coin edge designs help enhance the overall appearance of the coin. We offer a wide range of edge options, including Standard edge, Rope edge, Leaf edge, Cross-cut edge, Spur edge, Slanted edge, Bezel edge, and more. You can find more information on <<How to choose the proper edge for your custom challenge coins>>.

[ Multiple Artworks ]Can I add multiple design artworks to the same quote?

You can submit multiple design artworks in the same quote. However, please note that different designs may have different mold fees and minimum order quantities.

About Process

[ Production Process ]How do you make custom coins?

All our custom coins are made of metal, such as brass and zinc alloys. Different production processes use different metal materials to achieve specific visual and structural effects. As the leading coin maker, we specialize in the coin minting process. Our custom challenge coins utilize various plating techniques to achieve stunning effects. Especially, Brass finish coins and silver finish coins are especially popular among customers. Our coins include die-struck challenge coins and die-cast challenge coins. Create your own coins with GS-JJ and experience professional minting quality!

[ Coin Options ]Could you suggest some processes for making my personalized coins?

GS-JJ provides various processes for your custom challenge coins. The custom antique coin process gives a vintage style. The shiny coin processes are beautiful due to their glossy surface. The soft enamel custom coin process creates a recessed, textured surface, while the hard enamel coin process gives a smooth surface. The cut-out custom coin process allows for personalized designs, such as bottle opener coins. EMS challenge coins sometimes use the cut-out process as well. And the custom engraved coins come into our pre-designed shapes, with space to engrave the text you want, like the years of service or a meaningful date.

[ Coin Weight ]How much will my custom coin weigh?

The weight of a custom coin is affected by the thickness, size, and material of the coin. With a heavier weight, you will have a more substantial feel. Factors that affect weight: ●Thickness: The standard thickness of a custom coin is around 3 mm. The thicker the thickness, the heavier the custom coin will be. ●Size: Typically, a 1.5-inch coin weighs around 1 ounce, a 1.75-inch coin weighs between 1 and 1.5 ounces, and a 2-inch or larger coin can weigh 1.5 ounces or more. ●Material: Brass is heavier than zinc alloy.

[ Quality Check ]How can I tell if a custom coin is good quality?

The quality of a coin is determined by the aspects of design, craftsmanship, and materials. Design execution: ● Clarity: The artwork, including any text and patterns, should be clear and easy to read on the coin. ● Color matching: The colors on a well-made coin should be consistent with the theme of the coin itself. Manufacturing process: ●Strike: The stamping on the coin should be consistent and should include crisp design elements. Multiple stamping will affect production and is not recommended. ●Luster: The coin can have a metallic luster causing an exquisite and high-end result. ●Free from damage: Check whether the product itself has any defects and errors, such as scratches, eccentric stamping, etc. These defects or errors, if any, can potentially affect the aesthetic of the coin. Material choice: ●Metal Selection: Coins are typically made from durable and suitable metals such as zinc, brass, etc. Different metals have different properties that will result in different feels, weights, and presentation of the coin. ●Plating Options: Does the metal plating on the coin's surface compliment the design? ●Quality of enamel: If the coin is enamel-coated, consider whether it is soft enamel or hard enamel. Soft enamel creates a textured surface, while hard enamel creates a smooth, polished surface.

[ UV Printing ]What are UV printed coins?

Our printed coins are made with UV printing technology. They can accurately reproduce your design with vivid colors and patterns. UV printing is a common and popular technique that transfers your inked picture to the printing surface of coins.

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