Customer Support

Prior to production of your order, you may cancel anytime and are entitled to our money back* guarantee! Once your order is in production and has shipped, we will not be able to cancel it, and no refund will be given. However, if the product has a defect when the customer receives it, we will either remake your order free of charge or offer our customer an order discount on a case-by-case basis (depending on the severity of the product defect and the number of defective products involved).

Please note* defective product is extremely rare at GSJJ.com, but we stand by our products and guarantee them to be of the finest quality and superior craftsmanship! *Money back guarantee: If you pay by check or money order, there is no cancellation fee. Credit card users, when cancelling your order, there is a 5% cancellation fee if we have already charged your card.

Yes, we are a company specializing in customized products, offering a variety of items such as badges, challenge coins, medals, patches, keychains, and more. Therefore, we have websites designed according to different product categories, such as EnamelPins.Com, EnamelCoins.Com, CustomMedals Co., Patches Co., etc., focusing on specific categories to make browsing more convenient for users.

Of course! You can contact us at 1-866-573-4920 to discuss details. Alternatively, you can schedule a call with our team via email and specify your needs so we can better prepare.